Built on nearly two decades of partnership
Built on nearly two decades of partnership
Delivering the fourth generation of a trusted commercial drainage specialist’s website.
The Challenge
Evolving a long-standing digital presence
Drain Alert is a Lancashire-based commercial and industrial drainage specialist with over 40 years of industry experience. Family-owned and operated, the business has built a reputation for delivering reliable drainage maintenance, surveys and emergency services to commercial clients across the United Kingdom.
Having worked with Drain Alert since 2006, this project marked the fourth generation of their website that we’ve delivered. As the business continued to grow, their previous website no longer reflected the scale of their services, technical expertise or customer-focused approach.
The objective was to modernise the site, improve the customer journey and create a platform capable of supporting future growth while showcasing their expanding range of specialist services.
The Solution
A future-ready WordPress platform
We delivered a complete website redesign and redevelopment using WordPress, creating a clean, modern and fully mobile-responsive platform that reflects Drain Alert’s professionalism and industry expertise.
The new website was carefully structured to make it easier for visitors to explore the company’s commercial drainage services, understand their specialist capabilities and quickly find the information they need. We also developed custom content sections that allow the Drain Alert team to showcase their growing portfolio of case studies alongside detailed service pages, providing valuable proof of their expertise across multiple industries.
Designed with flexibility in mind, the website gives the business complete control over adding new projects, services and content as they continue to expand.
Enhancing customer engagement
To improve customer experience and encourage enquiries, we implemented an intelligent AI-powered live chat facility, enabling visitors to receive instant answers to common questions and quickly connect with the Drain Alert team when required.
Combined with improved navigation, clear calls to action and responsive layouts, the website provides a seamless experience whether customers are browsing from the office or on-site using mobile devices.
Alongside the redevelopment, we continue to provide ongoing WordPress maintenance and support, ensuring the website remains secure, up to date and performing at its best.
The Outcome
A website built for long-term growth
Drain Alert now has a modern, scalable website that reflects the quality of its services and its reputation as one of the UK’s trusted commercial drainage specialists.
As the fourth website we’ve delivered for the business over almost twenty years, the project demonstrates an enduring partnership built on trust, continuous improvement and a shared commitment to delivering the best possible digital experience.
A modern platform that supports today’s business – and tomorrow’s ambitions.
Sector
: Commercial & Industrial Drainage
How we helped
Website Redesign & Development, WordPress, Mobile Responsive Build, Custom Development, AI Live Chat Integration, Ongoing Maintenance & Support
Our impact
By delivering the fourth generation of Drain Alert’s website since 2006, we’ve helped the business continually evolve its digital presence, improve customer engagement through custom functionality and AI-powered live chat, and provide a scalable platform that supports continued growth across the UK.
